Terms of Service

In these Terms of Service, the following definitions apply unless the context requires otherwise:

"Company"

Refers to Coreat Stage, a manufacturer of professional entertainment lifting equipment based in China, operating under the brand name Coreat Stage and the website globalcoreat.com.

"Buyer"

Refers to any business entity, company, distributor, system integrator, contractor, or procurement representative that places an order or enters into a purchase agreement with the Company.

"Products"

Refers to all stage electric chain hoists, entertainment rigging systems, stage automation equipment, spare parts, accessories, and related technical equipment manufactured or supplied by the Company, including but not limited to the D8 Series, D8 Plus Series, and C1 Series.

"Order"

Refers to a written or electronic purchase order, proforma invoice acceptance, or signed sales contract submitted by the Buyer and accepted by the Company.

"Agreement"

Refers to the binding contract formed between the Company and the Buyer upon acceptance of an Order, incorporating these Terms of Service and any specific terms stated in the proforma invoice or sales contract.

"OEM / ODM"

Refers to Original Equipment Manufacturing or Original Design Manufacturing arrangements where the Company produces products to the Buyer's specifications, branding, or design requirements.

References to "including" or "includes" are not limiting. Headings are for convenience only and do not affect interpretation. Singular terms include the plural and vice versa.

These Terms of Service govern all commercial transactions, product sales, quotations, technical consultations, and business relationships between Coreat Stage and any Buyer, whether conducted through direct correspondence, the Company website, trade platforms, or authorized representatives.

These Terms apply exclusively to business-to-business (B2B) transactions. Coreat Stage does not sell directly to individual consumers. By submitting an Order or accepting a quotation, the Buyer confirms that it is acting in a professional or commercial capacity.

These Terms of Service apply globally to all international transactions and shall prevail over any conflicting terms in the Buyer's own purchase order forms or standard conditions, unless explicitly agreed otherwise in writing by an authorized representative of the Company.

Specific project-based agreements, OEM/ODM contracts, or distribution agreements may supplement or modify these Terms where explicitly stated in a separate signed document.

Order Placement. Orders must be submitted in writing via email, official purchase order document, or trade platform messaging. Verbal orders are not binding until confirmed in writing by both parties.

Order Acceptance. An Order is considered accepted only upon the Company's written confirmation or issuance of a proforma invoice. The Company reserves the right to decline any Order at its discretion without providing a reason, particularly where production capacity, export restrictions, or technical incompatibility applies.

Order Specifications. The Buyer is responsible for providing accurate and complete technical specifications at the time of ordering, including but not limited to: load capacity requirements, voltage and frequency specifications, lifting speed, chain length, control system compatibility, and any applicable local safety standards. The Company shall not be liable for products that do not meet local requirements where specifications were not disclosed prior to order confirmation.

Order Modifications. Modifications to a confirmed Order must be submitted in writing and are subject to the Company's written approval. Changes may result in revised pricing, lead times, or additional tooling charges, particularly for custom or OEM orders.

Order Cancellation. Cancellation of a confirmed Order is only permitted with the Company's written consent. Cancellation may be subject to cancellation fees reflecting costs already incurred, including raw materials procured, production commenced, and tooling prepared. Deposits paid are non-refundable upon cancellation of a confirmed Order unless the Company is unable to fulfill the Order.

Quotations. All quotations are provided in USD unless otherwise stated and are valid for thirty (30) days from the date of issue. Quoted prices are subject to change based on fluctuations in raw material costs, exchange rates, or changes in order specifications.

Standard Payment Terms. Unless otherwise agreed in writing, the standard payment terms are:

• Deposit: 30%-50% of the total Order value is required upon Order confirmation to initiate production.
• Balance: The remaining balance is due prior to shipment or against presentation of shipping documents, unless a credit arrangement has been separately agreed.

Payment Methods. Accepted payment methods include T/T (telegraphic transfer / wire transfer), L/C (letter of credit) for large orders, and other methods as agreed in writing. All bank charges outside China are the Buyer's responsibility.

Late Payment. If payment is not received by the due date, the Company reserves the right to suspend production, delay shipment, or cancel the Order. The Company may also charge interest on overdue amounts at a rate of 1.5% per month or the maximum rate permitted by applicable law, whichever is lower.

Currency & Taxes. All prices are exclusive of any applicable taxes, duties, import tariffs, VAT, or levies imposed by the Buyer's country. The Buyer is solely responsible for all such charges in their jurisdiction.

Incoterms. Unless otherwise specified, shipments are made on EXW (Ex Works) or FOB (Free on Board, named port in China) basis in accordance with the latest Incoterms® rules. The applicable Incoterm will be stated in the proforma invoice. Risk of loss and damage transfers to the Buyer at the agreed point of transfer.

Lead Times. Estimated production and delivery lead times are provided as guidance only and are not guaranteed. Standard lead times range from 15 to 45 business days depending on product model, quantity, and customization requirements. The Company will notify the Buyer of any material delays as soon as reasonably possible.

Shipping Arrangements. Where the Company arranges freight on behalf of the Buyer, it does so as a service only and does not assume liability as a freight carrier. Freight costs, insurance, and customs clearance in the destination country are the Buyer's responsibility unless otherwise agreed.

Customs & Import Compliance. The Buyer is solely responsible for ensuring that imported Products comply with all applicable laws, regulations, and standards in the destination country, including safety certifications, import permits, and customs declarations. The Company will provide standard export documentation including commercial invoice, packing list, and certificate of origin upon request.

Force Majeure in Shipping. The Company shall not be liable for delays or failure to deliver caused by circumstances beyond its reasonable control, including but not limited to port congestion, shipping line disruptions, natural disasters, government actions, pandemics, or export restrictions.

Inspection Before Shipment. The Buyer may request pre-shipment inspection. Third-party inspection costs are borne by the Buyer. All Products undergo 100% final inspection by the Company's quality control team before shipment.

Specification Accuracy. Product specifications, technical data sheets, and catalogue information are provided in good faith and are subject to change without notice as part of continuous product improvement. The Company reserves the right to make minor modifications to specifications that do not materially affect product performance or safety.

Entertainment Application Only. Coreat Stage products are designed and engineered exclusively for professional entertainment rigging environments including concert venues, theaters, TV studios, touring productions, arenas, and similar applications. Products must not be used in industrial lifting, construction, material handling, or any application outside the intended entertainment rigging scope.

Local Certification Responsibility. While certain Coreat Stage products are developed with reference to European entertainment rigging standards and TÜV-certified production lines are maintained, the Buyer is responsible for verifying that Products meet all mandatory certification, approval, and compliance requirements in the destination country or region before installation and use.

Electrical Specifications. The Buyer must specify the correct voltage, frequency (Hz), and phase requirements for their region at the time of ordering. The Company shall not be responsible for damage or malfunction resulting from incorrect electrical specification provided by the Buyer.

Load Ratings. All load ratings stated for Products are Working Load Limits (WLL) tested under controlled conditions. The Buyer and end user must apply appropriate safety factors in accordance with applicable local standards and rigging codes of practice.

Standard Warranty Period. The Company provides a limited warranty of twelve (12) months from the date of shipment against defects in materials and workmanship under normal use conditions, unless a different warranty period is specified in the sales contract.

Warranty Coverage. The warranty covers manufacturing defects in the mechanical and electrical components of the Product. During the warranty period, the Company will, at its discretion, repair or replace defective components or Products, or provide equivalent spare parts at no charge (excluding shipping costs).

Warranty Exclusions. The warranty does not cover:

• Damage caused by improper installation, misuse, overloading, or use outside the intended entertainment rigging application
• Normal wear and tear, including chains, hooks, brake pads, and other consumable components
• Damage caused by unauthorized modification, repair, or tampering by parties other than the Company or its authorized service agents
• Damage resulting from incorrect electrical connection, voltage mismatch, or power supply issues
• Cosmetic damage occurring during shipping or after delivery
• Products used in environments or applications not specified at the time of purchase

Warranty Claims Process. To make a warranty claim, the Buyer must notify the Company in writing within the warranty period, providing a description of the defect, photographic or video evidence, the Order reference number, and the date of delivery. The Company will assess the claim and respond within ten (10) business days.

Inspection Upon Receipt. The Buyer must inspect all Products upon delivery and report any visible damage, shortage, or discrepancy to the Company in writing within seven (7) calendar days of receipt. Failure to notify within this period constitutes acceptance of the Products as delivered.

Shipping Damage. If Products are damaged during transit, the Buyer must document the damage with photographs immediately upon receipt and file a claim with the freight carrier. Where the Company arranged shipping, it will assist in the claims process but is not liable for carrier negligence.

Return Authorization. No Products may be returned without prior written authorization from the Company (Return Merchandise Authorization -- RMA). Unauthorized returns will not be accepted and will be returned at the Buyer's expense.

Return Shipping. Unless the return is due to a confirmed manufacturing defect covered under warranty, return shipping costs are the Buyer's responsibility. Products must be returned in their original packaging or equivalent protective packaging to prevent transit damage.

Non-Returnable Items. Custom-manufactured products, OEM/ODM orders, and products that have been installed, modified, or used are not eligible for return unless a manufacturing defect is confirmed.

Professional Installation Required. All Coreat Stage Products must be installed by qualified and competent rigging professionals or certified stage engineers in accordance with applicable local safety standards, codes of practice, and the Company's technical documentation. Improper installation voids the warranty and may create serious safety hazards.

Buyer Responsibility for End Use. The Buyer assumes full responsibility for ensuring that Products are used in accordance with their intended purpose, rated load capacities, and all relevant local safety regulations. The Buyer must ensure that end users, operators, and installation personnel are properly trained and qualified.

Safety Documentation. The Company provides technical manuals, installation guides, and safety data documentation with each Product. The Buyer must ensure that this documentation is made available to all relevant installation and operational personnel and is retained for the service life of the equipment.

Periodic Inspection. Entertainment rigging equipment is subject to regular inspection and maintenance requirements under most national and international standards. The Buyer and end user are responsible for establishing and maintaining an appropriate inspection and maintenance schedule in accordance with applicable regulations and manufacturer recommendations.

Prohibited Uses. Products must not be used to lift persons, used in applications exceeding their rated load capacity, or deployed in environments outside their design parameters (e.g., outdoor use without weatherproofing, corrosive environments, explosive atmospheres). Such use is strictly prohibited and the Company accepts no liability for injury, damage, or loss resulting from prohibited use.

Company IP. All intellectual property rights in the Products, including but not limited to designs, engineering drawings, technical specifications, trademarks, trade names, software, control systems, and proprietary manufacturing processes, remain the exclusive property of Coreat Stage. No transfer of intellectual property rights is implied by the sale of Products.

Permitted Use. The Buyer is granted a non-exclusive, non-transferable right to use the Products for their intended purpose within the Buyer's business operations. The Buyer may not reverse engineer, copy, reproduce, or create derivative works based on any Company Product or technical documentation without prior written consent.

Marketing Materials. The Buyer may use Company-provided product images, technical data, and branding materials solely for the purpose of marketing and selling Coreat Stage Products within the Buyer's authorized territory, provided that such use accurately represents the Products and does not damage the Company's reputation.

OEM / ODM IP. Where the Company develops or manufactures Products to the Buyer's design specifications under an OEM/ODM arrangement, the specific IP ownership and licensing terms shall be governed by the separate OEM/ODM agreement signed between the parties.

Maximum Liability. To the maximum extent permitted by applicable law, the Company's total aggregate liability to the Buyer in connection with any Order, Agreement, or these Terms of Service shall not exceed the total purchase price paid by the Buyer for the specific Products giving rise to the claim.

Exclusion of Consequential Loss. The Company shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to: loss of profit, loss of revenue, loss of business, loss of data, production downtime, event cancellation costs, reputational damage, or any third-party claims arising from the use or inability to use the Products, even if the Company has been advised of the possibility of such damages.

Third-Party Claims. The Buyer shall indemnify and hold harmless the Company from and against any claims, damages, losses, costs, and expenses (including legal fees) brought by third parties arising from: the Buyer's improper use, installation, or maintenance of Products; the Buyer's failure to comply with applicable local safety regulations; or any modification of Products made without the Company's authorization.

No Liability Exclusion for Fraud. Nothing in these Terms limits the Company's liability for death or personal injury caused by the Company's gross negligence, fraud, or fraudulent misrepresentation, or any other liability that cannot be excluded by applicable law.

Governing Law. These Terms of Service and any Agreement between the parties shall be governed by and construed in accordance with the laws of the People's Republic of China, unless a separate written agreement specifies a different governing law.

Amicable Resolution. In the event of any dispute, controversy, or claim arising out of or relating to these Terms, the parties shall first attempt to resolve the matter through good-faith negotiation within thirty (30) days of written notice of the dispute.

Arbitration. If the dispute cannot be resolved through negotiation, it shall be submitted to arbitration administered by the China International Economic and Trade Arbitration Commission (CIETAC) in accordance with its arbitration rules. The arbitration shall be conducted in Chinese and English, with the seat of arbitration in Guangzhou, China. The arbitration award shall be final and binding on both parties.

Interim Relief. Nothing in this section prevents either party from seeking urgent interim or injunctive relief from a competent court to protect its rights pending arbitration.

UN CISG. The United Nations Convention on Contracts for the International Sale of Goods (CISG) shall not apply to transactions governed by these Terms, unless expressly agreed otherwise in writing.

Custom Manufacturing. Coreat Stage offers OEM and ODM services for qualified B2B buyers. OEM/ODM projects are subject to minimum order quantities, tooling fees, sample approval processes, and lead times that differ from standard product orders.

Separate Agreement. All OEM/ODM arrangements shall be governed by a separate written OEM/ODM agreement that specifies product specifications, branding requirements, tooling ownership, minimum order commitments, pricing, and IP terms. These Terms of Service apply to OEM/ODM transactions to the extent not superseded by the specific OEM/ODM agreement.

Sample Approval. The Buyer is responsible for reviewing and approving pre-production samples before mass production commences. Once the Buyer approves the sample in writing, any subsequent changes to specifications may incur additional costs and extend lead times.

Tooling & Molds. Tooling, molds, or jigs developed for OEM/ODM orders are charged to the Buyer and remain the Buyer's property upon full payment of tooling fees. However, such tooling shall be stored and maintained at the Company's facility and used exclusively for the Buyer's orders during the term of the OEM/ODM agreement.

Compliance Responsibility. For OEM/ODM products bearing the Buyer's brand name or label, the Buyer assumes full responsibility for ensuring that the products comply with all applicable regulations, certifications, and standards in the markets where they are sold or used.

Confidential Information. Each party agrees to keep confidential all non-public information disclosed by the other party in connection with any Order or Agreement, including but not limited to pricing, technical specifications, manufacturing processes, business strategies, and customer information ("Confidential Information").

Permitted Disclosure. Confidential Information may only be disclosed to employees, contractors, or agents who have a need to know for the purposes of fulfilling the Agreement and who are bound by equivalent confidentiality obligations. Confidential Information shall not be disclosed to third parties without the disclosing party's prior written consent.

Exceptions. Confidentiality obligations do not apply to information that: (a) is or becomes publicly available through no breach of these Terms; (b) was already known to the receiving party prior to disclosure; (c) is independently developed without use of Confidential Information; or (d) is required to be disclosed by law, regulation, or court order, provided that the disclosing party is given reasonable prior notice where permitted.

Duration. Confidentiality obligations survive the termination or completion of any Agreement for a period of three (3) years.

Amendments. The Company reserves the right to update or amend these Terms of Service at any time. Updated Terms will be published on the Company website at globalcoreat.com with a revised effective date. Continued placement of Orders after the effective date of any amendment constitutes acceptance of the revised Terms. For existing Agreements already in force, amendments will not apply retroactively unless agreed in writing by both parties.

Severability. If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.

Entire Agreement. These Terms of Service, together with any signed sales contract, proforma invoice, or OEM/ODM agreement, constitute the entire agreement between the parties with respect to the subject matter and supersede all prior negotiations, representations, and agreements.

Waiver. Failure by either party to enforce any provision of these Terms shall not constitute a waiver of that party's right to enforce that provision in the future.

Contact. For questions regarding these Terms of Service, order inquiries, technical support, or warranty claims, please contact: