Privacy Policy
Last updated: · Effective date: January 1, 2024
Overview
Coreat Stage ("we," "us," or "our") is a professional entertainment lifting equipment manufacturer headquartered in China, operating globally at globalcoreat.com. We manufacture and export stage electric chain hoists, rigging systems, and related entertainment lifting solutions to B2B customers worldwide.
This Privacy Policy explains how we collect, use, store, and protect personal data when you visit our website, inquire about our products, request a quotation, or otherwise interact with our business. It applies to all data subjects whose personal information we process in connection with our commercial operations.
By using our website or submitting information to us, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our website and services.
B2B Context
Our services are directed exclusively at business professionals, including procurement managers, technical directors, project managers, system integrators, and venue operators. We do not market to or knowingly collect data from individual consumers.
Data We Collect
We collect personal data in several ways depending on how you interact with us:
2.1 Information You Provide Directly
- Contact & inquiry forms: Name, job title, company name, business email address, phone number, country, and project details when you submit a quote request or inquiry.
- Email correspondence: Any information you include in emails sent to our sales, technical support, or general contact addresses.
- Catalog & download requests: Email address and company information provided when requesting product documentation, technical specifications, or catalogs.
- Trade show & event interactions: Business card information and notes collected at international trade exhibitions.
2.2 Information Collected Automatically
- Usage data: Pages visited, time spent on pages, referring URLs, browser type and version, operating system, and device type.
- IP address: Approximate geographic location derived from your IP address for analytics and security purposes.
- Cookies and tracking technologies: As described in Section 05 of this policy.
How We Use Your Data
We use the personal data we collect for the following business purposes:
Processing and responding to product inquiries, quotation requests, and technical consultations from prospective B2B customers.
Providing after-sales technical assistance, spare parts support, and long-term cooperation services to existing customers.
Sending product updates, new model announcements, technical documentation, and relevant industry information to opted-in contacts.
Analyzing website usage patterns to improve content, navigation, and user experience for engineering and procurement professionals.
Meeting obligations under applicable laws, export regulations, and international trade compliance requirements.
Detecting, investigating, and preventing fraudulent transactions, security incidents, and other potentially illegal activities.
We will not use your personal data for purposes incompatible with those described above without providing you with prior notice and, where required, obtaining your consent.
Legal Basis for Processing
For individuals located in the European Economic Area (EEA), United Kingdom, or other jurisdictions with similar data protection frameworks, we process personal data on the following legal bases under applicable law (including GDPR where applicable):
- Legitimate interests (Art. 6(1)(f) GDPR): Processing contact and inquiry data to respond to B2B product inquiries, maintain business relationships, and improve our services -- where these interests are not overridden by your rights.
- Contract performance (Art. 6(1)(b) GDPR): Processing data necessary to fulfill a contract or take pre-contractual steps at your request (e.g., preparing a quotation or processing an order).
- Consent (Art. 6(1)(a) GDPR): Where you have opted in to receive marketing communications or agreed to non-essential cookies, we rely on your consent, which may be withdrawn at any time.
- Legal obligation (Art. 6(1)(c) GDPR): Processing required to comply with applicable laws, regulations, and export control requirements.
Third-Party Sharing
We do not sell, rent, or trade your personal data. We may share your information with trusted third parties only in the following limited circumstances:
- Service providers: Third-party vendors who assist us in operating our website, CRM systems, email delivery, analytics, and customer support -- all bound by confidentiality obligations and prohibited from using your data for their own purposes.
- Authorized distributors and partners: Where you have engaged with a regional distributor or partner of Coreat Stage, we may share relevant contact and project information to facilitate your inquiry or order.
- Legal requirements: When required by applicable law, regulation, court order, or government authority, or to protect the rights, property, and safety of Coreat Stage, our customers, or the public.
- Business transfers: In the event of a merger, acquisition, restructuring, or sale of assets, your data may be transferred as part of that transaction, subject to the same privacy protections described in this policy.
Our Commitment
We never sell personal data to data brokers, advertising networks, or any third party for their independent commercial use.
International Data Transfers
Coreat Stage is headquartered in China and serves customers across more than 40 countries, including Europe, Southeast Asia, Latin America, the Middle East, Africa, and North America. As a result, your personal data may be transferred to and processed in countries outside your country of residence, including China.
Where personal data is transferred from the EEA, UK, or other jurisdictions with cross-border transfer restrictions to countries not recognized as providing an adequate level of data protection, we implement appropriate safeguards, including:
- Standard Contractual Clauses (SCCs) approved by the European Commission
- Contractual data protection obligations with all service providers handling personal data
- Technical and organizational security measures appropriate to the sensitivity of the data
You may request further information about our international transfer safeguards by contacting us at info@globalcoreat.com.
Data Retention
We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy, or as required by applicable legal, tax, or regulatory obligations. Our general retention guidelines are as follows:
| Data Category | Retention Period |
|---|---|
| Inquiry & quotation data (non-converted) | 2 years from last contact |
| Customer & order records | 7 years (accounting & legal compliance) |
| Marketing contact data | Until opt-out or 3 years of inactivity |
| Website analytics data | 26 months (anonymized aggregates retained indefinitely) |
| Technical support records | Duration of product warranty + 2 years |
When data is no longer required, it is securely deleted or anonymized in accordance with our internal data management procedures.
Data Security
We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. These measures include:
- SSL/TLS encryption for all data transmitted between your browser and our website
- Access controls limiting data access to authorized personnel on a need-to-know basis
- Regular security reviews and updates to our systems and infrastructure
- Confidentiality obligations for all staff and contractors handling personal data
While we strive to protect your personal data, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security, but we are committed to promptly notifying affected parties in the event of a data breach, as required by applicable law.
Your Rights
Depending on your location and applicable data protection law, you may have the following rights with respect to your personal data:
Request a copy of the personal data we hold about you.
Request correction of inaccurate or incomplete personal data.
Request deletion of your personal data where no longer necessary or where consent is withdrawn.
Request that we limit the processing of your data in certain circumstances.
Receive your personal data in a structured, machine-readable format and transfer it to another controller.
Object to processing based on legitimate interests or for direct marketing purposes.
Withdraw consent at any time where processing is based on consent, without affecting prior lawful processing.
File a complaint with your local data protection supervisory authority if you believe your rights have been violated.
To exercise any of these rights, please contact us at info@globalcoreat.com. We will respond to your request within 30 days. We may need to verify your identity before processing certain requests.
Minors
Our website and services are intended exclusively for business professionals and are not directed at individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe we have inadvertently collected information from a minor, please contact us immediately at info@globalcoreat.com and we will take steps to delete such information promptly.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify you by email or through a prominent notice on our website.
We encourage you to review this policy periodically to stay informed about how we protect your personal data. Your continued use of our website or services after any changes constitutes your acknowledgment of the updated policy.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal data, please contact us through any of the following channels:
Coreat Stage
Manufacturing Facility
China
We aim to respond to all privacy-related inquiries within 30 business days. For urgent matters, please indicate the urgency in your subject line.